Refund Policy

7-Day Money-Back Guarantee

We stand behind the quality of our AI video generation technology. If you are not completely satisfied with your first generated video, we offer a 100% full refund within 7 days of purchase.

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1. Eligibility for Full Refund

You are eligible for a complete refund if:

• You purchased any video package within the last 7 calendar days.
• You are not satisfied with the visual outcome, motion fidelity, or audio sync of your first video generation.
• There was a technical generation error or system processing failure that prevented video delivery.

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2. How to Request a Refund

Requesting a refund is simple and hassle-free:

1. Email support@phototodance.xyz with your order number or the email address used during checkout.
2. Provide a brief sentence explaining why the result did not meet your expectations so we can improve our AI models.
3. Our team will review and process your refund within 24 business hours. Refunds are credited back to your original payment method (Visa, Mastercard, Apple Pay, Google Pay) through our secure payment partner, Waffo.

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3. Processing Times

Once approved, payment processors generally take:

• Apple Pay & Google Pay: 1–3 business days.
• Credit & Debit Cards: 3–5 business days depending on your issuing bank.

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4. Fair Use & Abuse Prevention

To prevent systematic abuse, the 7-day money-back guarantee applies to your first order. Repeated purchase-and-refund cycles across multiple accounts by the same individual or bot will be rejected.

If you have questions regarding an existing transaction or need assistance with your generation, please contact our support team.